Platform Support Information
- Canvas: Issues related to Canvas should be reported to Canvas support via the help option within Canvas (directions below for chat and ticket submission) or by phone call to 1-877-249-4494. Guidelines for support access linked below:
- https://community.canvaslms.com/t5/Student-Guide/How-do-I-get-help-with-Canvas-as-a-student/ta-p/498
- Examples of Support Requests are as follows:
- Class membership issues
- Canvas account changes
- General Canvas technical support
- https://community.canvaslms.com/t5/Student-Guide/How-do-I-get-help-with-Canvas-as-a-student/ta-p/498
- Populi: For issues related to Populi, please reach out to the Populi support team via email at support@populi.co or by phone to 877-476-7854. For questions related to academic records, registration services, or financial aid, please contact HIU’s Registrar: registrar@hartfordinternational.edu or 860-509-9511. For billing questions, please contact HIU’s business office: cwinter@hartfordinternational.edu or 860-509-9524.
- Examples of Support Requests are as follows:
- Account access issues
- Account access issues
- Examples of Support Requests are as follows:
- Other Requests: For other requests, technical questions, and support, from the HIU technology team, please submit a technical support request via email to help@stu.hartfordinternational.edu. Students can expect a response from the HIU technical support team Monday through Thursday, 10am-12pm.
- Examples of Student Support Requests are as follows:
- Canvas/Populi Account Problems/Changes: If you are unable to access your Canvas or Populi account and have already leveraged the direct contact information above
- Email access problems
- Zoom technical support
- Network access (onsite HIU campus)
- Misc technical items not covered above
- Examples of Student Support Requests are as follows:
Please Note: HIU Technical support is unable to assist with personal device/hardware support.
Below are helpful technical resources for using various University software platforms.
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